Terms & Conditions - Regunaut | We make drug licences run themselves

Regunaut Terms of use

These Terms of Use prescribe the terms and conditions of use of the Regunaut system and the Services available as part of Regunaut. When registering or otherwise using Regunaut, the User (further “User”) must first accept these Terms of Use and the Privacy Policy. The Services and functionalities provided through Regunaut are delivered and provided by REGUNAUT spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw at ul. Władysława Pytlasińskiego 16, lok. 13, 00-777 Warszawa, entered in the register of entrepreneurs of the National Court Register (KRS) by the District Court for the capital city of Warsaw in Warsaw, 13th Commercial Division of the National Court Register under number KRS: 0001153531, Tax Identification Number NIP: 5214104515, National Business Registry Number REGON: 540839552, share capital in the amount of PLN 5,000.00 (further “Service Provider”).

As part of Regunaut, we offer Services based on AI-driven solutions, in connection with that we want you to be aware that you are interacting with an AI system. Since AI systems carry not only business but also legal risks, please remember that we cannot control some of such risks. At the same time, be prepared that some or part of the Services may be subject to ongoing changes or may be withdrawn, over which we have no control. Use our Services responsibly.

OTHER DEFINITIONS
1. Account – a set of resources and authorisations assigned to the Client enabling the Users to use the Services;
2. Agreement – an agreement concluded between the Client and the Service Provider, with the Terms of Use being a part of it, on the basis of which the Service Provider undertakes, in particular, to perform the Services and the Client undertakes to pay the respect the respective remuneration; The Agreement is binding upon the Client’s legal successors; amendment of the Terms of Use does not constitute the amendment of the Agreement; The Client may not assign their rights and obligations resulting from the Agreement without the consent of the Service Provider;
3. Beta (test) Services – certain Services or their parts (modules, functionalities) marked arbitrarily by the Service Provider; Such Services (or their parts) are in the testing and development phase, and thus are in particular distinguished by the fact that they may be unstable, incomplete, may contain bugs, etc.;
4. business days – days from Monday to Friday, within working hours of the Service Provider, with the exclusion of statutory holidays according to generally applicable legal provisions of the Republic of Poland;
5. Client – a natural or legal person or an organisational entity who within the frames of the pursued business or professional activity orders Services and with whom the Service Provider concludes the Agreement; The Client may at the same time be a User;
6. Coordinator – a person authorised by the Service Provider or the Client, responsible for the current and proper performance of the Agreement; The Client’s Coordinator is, in particular, authorised to place Orders in a manner binding upon the Parties and accept any amendments to the Terms of Use, and the Service Provider’s Coordinator is authorised to announce amendments to the Terms of Use, accept Orders, etc.; replacement of a Coordinator does not constitute the amendment of the Agreement;
7. Data – data provided or processed by the Users as part of the Regunaut functionalities;
8. Documentation – applications, forms, databases, a set of information related to procedures, and other materials produced, processed, and created using Regunaut for the benefit of the Client; Documentation is a part of Regunaut;
9. Force Majeure – an event that was not foreseeable by exercising care required within professional occupational relations, that remains beyond the control of both the Client and the Service Provider, and that could not be prevented by them by exercising all due care, in particular, such events as natural disasters, extraordinary weather conditions, diseases of employees, hacking attack, state of emergency, unusual conduct of communities, and actions of public authorities, the shutdown of the services of an external provider or restriction in its use;
10. Maintenance Break – a break in access to Regunaut related to the necessity to carry out update, maintenance, or modernisation works;
11. Order – the User’s statement of will leading to the amendment of the Agreement, including the extension of Services or change of the Plan; Orders may be placed in particular by electronic means via the Regunaut system; Also a scope of Services expressly accepted by the Parties, presented in any file or in any other form, may be an Order.
12. Parties – the Client and the Service Provider;
13. Plan – a variant defining the objective scope of Services, selected by the Client out of the options offered by the Service Provider; Plans may also be customised for individual Clients;
14. Pricelist – a statement of prices and subjective scopes of the Services, including as part of Plans; the Pricelist is available here: https://regunaut.com in the “Pricing” tab; change of the Pricelist does not constitute the amendment of the Agreement;
15. Privacy Policy – a document presenting the details of the processing of the Users’ personal data by the Service Provider; The Privacy Policy supplements the Terms of Use and is available in electronic form here: ________
16. Regunaut – the Regunaut platform and software with all its functionalities enabling access to the Services, including management of the Documentation;
17. Services – the services offered by the Service Provider that consist in the provision of the Regunaut functionalities, including in particular the support of Regulatory Affairs teams in the pharmaceutical industry by automating regulatory processes, organising and managing product data, calculating regulatory fees, monitoring the deadlines and requirements of EU markets, as well as analysing regulatory changes, and providing the information necessary to maintain compliance with applicable regulations;
18. Subscription Term (Subscription) – the period of provision of indicated Services with a default duration of one calendar month;
19. Terms of Use – these Regunaut Terms of Use, prescribing the general terms and conditions of the Agreements;
20. Trial Period – a period in which Services are provided for which the User is not obliged to pay the fee;
21. User – the Client, as well as their employees and associates, and other entities to whom they grant access to their Accounts in accordance with the Terms of Use; in some cases, the provisions relating to the Client apply accordingly to other Users;

INTERPRETATION
1. Any definitions and phrases used in these Terms of Use are applied in the Agreement, as well as in other activities connected with the performance of the Agreement by the Parties (Coordinators).
2. In the e-mail correspondence between the Parties, the above phrases written with low-case letters have the meanings as defined in the Terms of Use, unless the sender expressly states otherwise.

GENERAL PROVISIONS
1. The entity using Regunaut or placing an Order represents and warrants that:
  1. it has become acquainted with these Terms of Use and the information materials referring to selected Services and raises no reservations towards them;
  2. it is authorised to use Regunaut, place the Order, and bind the Client with the terms and conditions of the Agreement, and there are no contraindications to conclude such Agreement.
2. The information provided in Regunaut, including in the Pricelist, does not constitute an offer within the meaning of Polish Civil Code but constitutes an invitation for the Clients to place offers.
3. Each Client is prohibited from providing content of an unlawful nature and using Regunaut in a manner that distorts or prevents its proper operation.
4. Some performances provided by the Service Provider may be subject to terms and conditions that are additional and supplementary to the Terms of Use.
5. The User service and the provision of the Services take place on business days.

COORDINATORS. COMMUNICATION
1. The Parties name their Coordinators in the Agreement, in the Account settings, or via e-mail correspondence between their Coordinators.
2. Within the limits of the competencies prescribed in the Terms of Use and the Agreement, the Coordinator acts in the capacity of attorney in fact of a relevant Party. The Client is obliged to ensure that their Coordinator has the authorisations required by the Terms of Use and the Agreement.

THE REGUNAUTSYSTEM
1. In order to use Regunaut, the User has to meet the following minimum technical requirements: (a) a device with the Internet connection enabling the correct display of the Regunaut interface, (b) an installed, latest version of either Internet browser: Edge, FireFox, Opera, Chrome, Safari, (c) active JavaScript and Cookie support (subject to the relevant provisions of the Privacy Policy), (d) an active e-mail account. The recommended minimum screen resolution is 1024×768 pixels.
2. The extent to which the User may use Regunaut is determined by the Plan purchased by the Client.
3. If within the Agreement term, the Service Provider modifies, upgrades, or updates Regunaut, then its new version will be immediately implemented and made available to the Users. The time for implementing a modification, upgrade, or update of Regunaut will correspond to the level of advancement and complexity of the implemented technical changes and may require a Maintenance Break, to which the Client hereby agrees. Such change does not constitute the amendment of the Agreement.
4. The Service Provider reserves all rights to Regunaut that are not granted to the Users in an express manner under the Agreement. Thus, the Agreement does not authorise the Users, in particular, to: (a) reproduce, disseminate, lend, dispose of, or otherwise redistribute Regunaut or its elements, directly or indirectly, whether against charge or free of charge, otherwise than through the Service Provider, (b) modify, reverse engineer, or otherwise interfere in the Regunaut software, (c) use and develop the intellectual property belonging to the Service Provider for the purpose of creating own products and services, (d) use the intellectual property belonging to the Service Provider for an unlawful purpose or to the detriment of the Service Provider. Any behaviour that meets either of the foregoing prerequisites will be treated as a gross breach of the Agreement.
5. The Service Provider takes every effort to ensure that Regunaut operates correctly and undertakes to ensure that the services provided by electronic means, except Beta Services, are available uninterruptedly, with a proviso that such commitment does not cover events, and their effects, connected with: (a) malfunction of services external to Regunaut; (b) problems resulting from the loss of Data due to reasons attributable to the User; (c) unauthorized interference with Regunaut by the User or third persons; (d) events of Force Majeure; (e) Maintenance Breaks..

SETTING UP THE ACCOUNT. CONCLUDING THE AGREEMENT.
1. In order to create an Account and conclude the Agreement for Trial Period, the Client must complete the registration procedure by means of a form available on Regunaut. By sending the Account registration form, the Coordinator declares that he/she acts upon commission of the Client and is therefore duly authorised to act for and on behalf of such Client.
2. Once the Service Provider confirms that the Account has been registered, an Agreement for a Trial Period is concluded between the Client and the Service Provider.
3. The Agreement may also be concluded on an individual basis, through negotiations between the Client and the Service Provider, based on Orders. For the avoidance of doubt, it is stated that these Terms of Use also apply to the Agreement concluded so, and the Client becomes bound by the Terms of Use upon conclusion of the Agreement, including upon confirmation of the Order terms.
4. The Service Provider provides the Users with a possibility to test the Services free of charge for the Trial Period. The Trial Period is subject to all provisions of these Terms of Use, also applicable accordingly to the conclusion of the Agreement and the effects of its termination or expiry, subject to the provisions related to the Fee and the Subscription Term.
5. If the Client wishes to enjoy the Services further, then upon the end of the Trial Period, the User has to pay the fee indicated in the chosen Plan.
6. The Client has the right to grant access to the Account to chosen Users. The number of Users depends on the selected Plan.

PLANS. SUBSCRIPTION TERM
1. In order to use the Services provided against charge or to continue using the Services after the Trial Period, the Client selects and then pays for the Plan of their choice. By ordering the Plan, the Coordinator declares that he/she acts upon commission of the Client and is therefore duly authorised to act for and on behalf of the Client.
2. When selecting the Plan, the Client will be provided, for acceptance, with a summary comprising the scope of the Service under the relevant Plan, expiry date of the Subscription Term, and the amount of the fee due. The foregoing constitutes an offer and when the Client accepts it, the Agreement is concluded or amended. The detailed scope of the Agreement is determined by the kind of Plan. The Agreement is concluded for a limited period of time corresponding to the Subscription Term.
3. The Client may upgrade the Plan at any time within the Subscription Term. Change of the Plan takes place by purchase of the relevant Plan, whereby the foregoing provisions are applied accordingly. The Plan is changed upon the first day of the month following the last month for which the fee has already been paid. If the fee was paid for a year in advance, the Service Provider may activate the changed Plan with immediate effect, but in such case, the Client is obliged to first settle the difference in fees for the remaining Subscription Term.
4. The Plan may be downgraded, in the case of an annual settlement term, only with the effect for the following annual Subscription Term.
5. Upon the lapse of the Subscription Term, the Agreement will be automatically extended for another term corresponding to the lapsed Subscription Term, unless it has been terminated before. The principle prescribed in the preceding sentence will be applicable in the case of lapse of subsequent, extended Agreement terms.

USERS’ USE OF THE SERVICES.
1. The Client is liable for what is happening on and also through the Accounts assigned to their organisation. The Users may not share the Account with unauthorised third persons and are also responsible for keeping their access data confidential. If the User notices that an unauthorised person has used the Account, then they should immediately notify the Service Provider of this.
2. The Client’s Account is non-assignable and non-transferable. Unless the Service Provider’s offer provides so, the Client and the User may also not, whether free of charge or against charge, lend the Account for use to other entities.
3. Where the User violates the Terms of Use, the Service Provider may respond in either of the following manners: (a) a warning addressed at the User, (b) blocking access to the Account, (c) removing the Account and thus terminating the Agreement with immediate effect, (d) preventing the establishment of the Account again.

PRICELIST
1. The valid prices are stated in the Pricelist available on the Regunaut website. All prices stated in the Pricelist: (a) are net prices that in some cases have to be increased by VAT at the applicable rate; (b) may include no additional charges for the execution of the Order, including other taxes.
2. The amount of the Service Provider’s remuneration will be increased by the amount of goods and services tax (VAT). VAT may not be applicable if the reverse charge procedure is used. The Client will pay any taxes and other similar charges imposed or payable in connection with any amounts payable pursuant to the Agreement, including any fees related to the use of Regunaut, but excluding any income taxes of the Service Provider.
3. The prices and costs presented on Regunaut may be changed (e.g. as part of a special offer). Details of such changes should be included in the relevant Order.
4. Payments are made in a currency stated in the Order. The Service Provider states that this may involve currency exchange costs applied by certain banks for payments out of an account operated in a foreign currency.
5. The fees are non-returnable, also where the Client fails to use a particular range of Services. The fee will be charged in the amount indicated in the Pricelist also when the Client fails to exhaust a relevant scope of Services.
6. The Service Provider may amend the terms and conditions prescribed by the Pricelist, which will not constitute the amendment of the Agreement. If the Client fails to terminate the Agreement in connection with the expiration of the Subscription Term, a new Pricelist will become binding upon the Client on the beginning of the following Subscription Term.
7. If as a result of an error, the Service was given a false price, then the Service Provider has the right to reject or cancel the Order marked with the false price, and the Client will be notified thereof in an e-mail.

PAYMENT TERMS
1. VAT invoices are issued in electronic form and sent to the Client to their e-mail address.
2. The Client may agree to recurrent payments, that is the automated charge of funds within a payment card indicated by the User, for individual Subscription Terms selected in the Order. By means of the Regunaut functionalities, the User may resign from such payments at any time, whereby this will block access to those Services to which that payment mode referred upon the lapse of the last paid Subscription Term.
3. If the User fails to pay the Fee, upon the lapse of another payment date indicated in the payment reminder sent to the Client’s e-mail address, the Service Provider may block the Services with the possibility of re-activating them upon settlement of the amount due. If the User fails to settle the amount due within another period indicated by the Service Provider, the Service Provider will have the right to terminate the Agreement with immediate effect.
4. If the Service Provider fails to perform the Agreement for reasons attributable to it, or if a fee is unduly charged, then the Client may be reimbursed for the Fee, in part or in full, in the manner in which it was collected.
5. In the case of failure to meet any payment dates, the Service Provider may charge the Client with statutory interest for delay in commercial transactions for each day of delay.

SUSPENDING PROVISION OF THE SERVICES
1. If the Client fails to pay (whether after the end of the Trial Period or after the end of the paid-up Subscription Term), the Service Provider may suspend the provision of Services to the Client for a period of 90 days. After this period – if the Plan has not been paid-up – the agreement ends and the Account is deleted.

TERMINATING THE AGREEMENT AND REMOVING THE ACCOUNT
1. The Agreement may be terminated:
  1. by the Client – at any time, with the effect as at the end of the current Subscription Term, by sending a termination notice to the Service Provider’s e-mail address;
  2. by the Service Provider – with immediate effect in the following cases:
    1. the Client or the User violates the provisions of the Agreement, Terms of Use, or law,
    2. acting to the detriment of the Service Provider or other Users;
    3. abusing or misusing the Services;
    4. obligation under law.
2. The Agreement is automatically terminated upon the lapse of the term of suspension of the Services:
  1. due to the expiry of the Trial Period if the Client does not pay the fee for the selected Plan;
  2. due to the expiry of the Subscription Term if the Client does not pay the fee for the subsequent period.
3. As a result of the termination of the Agreement, the Account is deleted and access to the Data is lost, except where applicable provisions require their retention.
4. The deletion of the Account by the Client is treated as the termination of the Agreement with immediate effect, with the loss of the right to use the paid-up Services.

LIABILITY
1. The Service Provider provides ICT infrastructure and ensures its technical functionality, which constitutes its liability for Regunaut and the Services. The liability of the Service Provider does not include events and their effects that are connected with: (a) malfunction of resources external to Regunaut that are beyond control of the Service Provider; (b) unauthorised interference with Regunaut by the Client, the Users, or third persons; (c) the action of regulatory authorities, in particular in the event of the issuance, non-issuance, or delay in issuing relevant permits, approvals, or other types of decisions necessary for the Service Provider to provide the Services ; (d) activity of malware, ddos attacks, (e) the Client’s or the Users’ failure to observe the provisions of the Agreement, in particular the Terms of Use, and standard safety rules; (f) Maintenance Breaks and other cases prescribed in the Terms of Use, (g) lack of information on the Documentation requirements or change in requirements applicable in a relevant country or region, (h) mistakes attributable to the User, in particular entering or importing wrong data into the Documentation, (i) irresponsible behaviour of the User, in particular sending the Documentation without keeping the appropriate time advance.
2. The Service Provider will only be held liable in the case of culpable damage and to the extent of damage actually incurred by the Client (the Service Provider will not be liable for lost profits). In particular, the Service Provider gives no commercial guarantees in connection with the provision and use of Regunaut. The liability of the Service Provider against the Client will be limited to the amount of the fee paid by the Client in the month in which the event that gave rise to the Service Provider’s liability occurred.
3. The Parties exclude a warranty for defects.

DATA AND INFORMATION
1. When providing Data and information through Regunaut, the Client warrants and represents that: (a) they are the owner or legal holder of the Data at least to the extent required pursuant to their commitment to abide by the provisions of the Terms of Use, (b) the Data do not infringe third persons’ rights, (c) using and managing the Data within the frames of the Services will not infringe third persons’ rights.
2. The Service Provider does not verify the Data. In order to avoid any doubt, it is stated that the Service Provider does not verify, represent, or guarantee the completeness, accuracy, or reliability of any Data provided by the Client into Regunaut, including in particular Data contained in the effects of Services.
3. The Users are entitled to use the Documentation only within the Agreement term, unless the Service Provider states another period in which it is shared. The Service Provider does not transfer any rights to the Documentation to the Client or Users and does not grant any rights to the Documentation other than those directly stated in the Agreement. In particular, the Client and Users are prohibited from copying or disseminating the Documentation outside Regunaut or for any purpose other than obtaining permission from the competent authority.
4. The Service Provider takes every effort to ensure that the information, guidance, or instructions provided on Regunaut are complete and up-to-date, still, the Service Provider is also not liable for any failure to update such information.
5. If the User is notified of invalid Documentation, the User undertakes to advise the Service Provider of that in order to immediately update the Documentation in Regunaut.
6. Unless the Agreement states otherwise, the Service Provider does not provide data archiving or backup services. The Service Provider is not liable for the User’s loss of Documentation, in particular as a result of deletion of the Account or other actions, including those beyond control of the Service Provider, including actions of persons to whom the User granted access to the account.
7. Since the operation of Regunaut is automated and the Services depend on the accuracy of the Data provided by the User as well as the operation of external providers, the Service Provider will not be liable for the content of requests and recommendations generated on the basis of data, whether available within Regunaut or independently created by the User on the basis of generated Documentation.
8. In view of the automatic nature of the operation of Regunaut, including possible errors attributable to external suppliers, the User is obliged to individually assess the reliability and accuracy of the Documentation. The Service Provider does not guarantee the completeness, accuracy, or reliability of the Documentation.
9. At the same time, the User represents that they acknowledge that the Service Provider only makes Regunaut available and the Services available as part of Regunaut are not provided as legal or regulatory affairs services.
10. Data generated through the Services will be made available to the User for their own purposes connected with their activity, and the User is not authorised to make the Documentation available to third persons otherwise than for own use within the frames of the Client’s activity.
11. The Service Provider undertakes to keep the Documentation confidential.

TRANSFERRING DATA FOR PROCESSING
1. The Client is the Controller, within the meaning of the GDPR, of the personal data contained in the Data and the personal data of persons using the Services for or on behalf of the Client (the Client’s employees and associates). In order to enable the provision of Services, the Client must transfer the abovementioned personal data to the Service Provider for processing.
2. As part of performing the Agreement for the account of the Client, the Service Provider processes those personal data upon instruction of the Client. Upon concluding the Agreement, the Client transfers those personal data to the Service Provider for processing (Data Transfer Agreement).
3. The Service Provider represents that it takes adequate measures, in this due safeguards, which enable the processing of the personal data in accordance with the provisions of the GDPR, and warrants that it takes any measures required under Article 32 of the GDPR, and fulfils the requirements prescribed in Article 28 of the GDPR.
4. The Client transfers data for processing for the term of the Agreement and only for the purpose of its performance by the Service Provider. The Client transfers the following type of personal data to the Service Provider for processing: first and last name, phone number, e-mail address, local address, signature, and image (categories of data subjects: the Client’s counterparties, associates, and employees).
5. The Service Provider processes personal data only upon documented instruction of the Client, which applies also to the transfer of personal data to a third country or an international organisation – unless such obligation is imposed by the law of the European Union or a member state to which the Service Provider is subject; in such a case, before proceeding to process, the processor will notify the Client of such legal obligation, insofar as the law permits to provide such information due to important public interest.
6. The Service Provider ensures that persons authorised to process personal data agree to keep confidentiality or are made subject to the relevant statutory confidentiality obligation.
7. The Service Provider takes all measures required pursuant to Article 32 of the GDPR and abides by the terms of services of another processor as prescribed in Articles 28(2) and 28(4) of the GDPR.
8. Taking into account the nature of processing, the Service Provider assists the controller by appropriate technical and organisational measures, insofar as possible, to fulfil the obligation to respond to data subjects’ requests for exercising their rights laid down in chapter III of the GDPR.
9. Taking into account the nature of processing and available information, the Service Provider assists the controller in ensuring compliance with the obligations prescribed in Articles 32 to 36 of the GDPR.
10. The Service Provider may transfer the personal data transferred by the Client for processing to other entities for the purpose of executing the functionalities of Regunaut and Services and within the frames of internal customer service processes, in particular to: the provider of hosting for Regunaut, provider of Regunaut, e-mail operator, software development company, provider of e-mail services, accounting firm, law firm, entities providing cloud and other solutions used by the Service Provider in its current activity that involves personal data processing (general consent of the controller).
11. The Service Provider will notify the Client of any planned change involving the engagement or replacement of other processors at least 7 (seven) business days before the planned date on which such another processor is to commence processing, thereby enabling the Client to object to the use of another processor by the Service Provider. In the absence of such objection, the Client is deemed to have given their consent to the change.
12. As a result of the termination of the personal data transfer agreement, the Service Provider will not be able to perform the Agreement for the account of the Client in the scope requiring the processing of the data controlled by the Client. Upon the end of the provision of the services related to processing, at the discretion of the Client, the Service Provider will erase or return thereto any personal data and erase any existing copies thereof, unless the law of the European Union or the member state requires that personal data have to be stored.
13. The Service Provider will provide the Client with any information necessary to demonstrate compliance with the obligations prescribed in the personal data transfer agreement, and will enable the Client or an auditor authorised by the Client to carry out audits, including inspections, and will contribute thereto, with a proviso that the Client is obliged to notify the Service Provider of a planned audit at least 7 days in advance.
14. The Service Provider will immediately inform the Client if, in its opinion, a received instruction infringes the Regulation or other data protection provisions of the European Union or the relevant member state.
15. The Service Provider is not liable for the legality of the personal data obtained by the Client or for compliance of their actions with the GDPR. The Service Provider may provide the Client with its directions or own opinion in this matter, but it is not binding, whether for the Service Provider or the Client, in particular, it does not extend the scope of the Agreement.
16. The Service Provider will provide a comprehensive response to each query of the Client connected with the processing of data within 3 (three) business days from delivering the query.
17. The Service Provider undertakes to notify the Client of any breach connected with the processing of data. In particular, the Service Provider undertakes, immediately but no later than within 36 (thirty-six) hours from being advised thereof, to inform the Client about any event that may give rise to the Client’s liability as the data controller, on the basis of the generally applicable provisions related to personal data protection.
18. Where the transferred personal data are processed beyond the EU, the Service Provider will provide the Client with a copy of documents to prove the legality of such activity (e.g. a document of concluded standard contractual clauses applicable in the agreement with the so-called sub-processor).

BETA SERVICES
1. As the Service Provider continuously develops and improves the Services, it also offers some or part of the Services as Beta Services. Due to the nature of the Beta Services, the User is obliged to take a conscious approach to the use of Beta Services in each case – at the sole risk and responsibility of the User, in particular, the User has no right to complain as prescribed in section 17 of the Terms of Use.
2. The User is aware that the Service Provider may not ensure the continuity of the use of the Beta Services, in particular, the Service Provider may decide to discontinue or suspend them immediately, which may result in the irrevocable loss of access to such Services.
3. The Beta Services may be changed without notification to the Users, in particular, the provisions on the amendment of the Terms of Use prescribed in section 18 do not apply.

COMPLAINTS
1. The User may file a complaint related to the operation of Regunaut. A complaint should include at least details enabling the identification of the User as the complaining person and state reasonable reservations and comments. The complaint should be sent via the contact form available here https://regunaut.com/ or to the e-mail address Support@regunaut.com
2. The Service Provider will consider the complaint within 14 (fourteen) business days, unless the User failed to describe the subject matter and scope of the complaint in a manner enabling their consideration or failed to provide data enabling their identification.
3. In the case referred to above, the term for considering the complaint is counted from the date on which the User provides the Service Provider with missing information.
4. The Service Provider will send a response to the complaint to the e-mail address indicated by the User. The Service Provider’s response to the complaint is final.

AMENDMENT
1. The Service Provider may amend these Terms of Use, in particular due to material reasons, whether legal (e.g. amendment of the generally applicable law or change of the organisational form of the Service Provider) or technical (modernization of Regunaut or the Services, change of the operation manner of Regunaut or the Services).
2. The Clients or the Clients’ Coordinators will be notified of any amendment of the Terms of Use along with the scope of the introduced amendments via e-mail sent to the e-mail address at which the Account is registered, 14 (fourteen) days before the new Terms of Use come into effect (“Notification Term”).
3. The Client has the right to terminate the Agreement within the Notification Term. If the Client fails to terminate the Agreement within the Notification Term, then the Client is deemed to have accepted the Terms of Use in their amended wording without reservations, and becomes bounded by them upon the lapse of the last day of the Notification Term. If the Client files a termination notice within the Notification Term, then the termination period will end on the last day of the Subscription Term, and during that time the unchanged conditions of the Agreement apply.
4. At any time after receiving the notification, the Client may, by means of a written statement or express confirmatory action, resign from the Notification Term.
5. The Service Provider may introduce amendments to the Terms of Use with immediate effect, without observing the Notification Term, where:
  1. it is subject to a legal or regulatory obligation under which it is obliged to amend the Terms of Use in a manner preventing it from meeting the Notification Term;
  2. it is required, by way of exception, to amend the Terms of Use so as to counteract an unpredicted and direct threat connected with the protection of online agency services, consumers, or the Clients against frauds, malware, spam, data breaches, or other cybersecurity threats.

FINAL PROVISIONS
1. The Client represents that, for the purposes connected with promotion and advertisement of the Service Provider, the Service Provider is authorised to use the information that it is the supplier of Regunaut and the Services for the Client. In this scope, the Service Provider may use data identifying the Client, including their logo, and place such information on its websites, social media, and in any promotional and advertising materials, irrespective of their form, content, and number of copies.
2. The Client may opt out of further use of their business name/marks at any time by submitting a relevant statement by e-mail. The Service Provider will cease new publications immediately and existing materials will be deleted or deactivated within 14 days of receipt of the opt-out notice (excluding backup archives and already printed material – no reprints).
3. Any materials, including graphic elements, layout of such elements, trademarks and other, available on Regunaut are the object of exclusive rights of the Service Provider, in particular they constitute the object of protection of copyrights and industrial property rights. Any use of the materials provided by the Service Provider in a form other than that stated in the Agreement is each time subject to the consent of the Service Provider.
4. The Service Provider processes the personal data of the Client, their employees and associates, in accordance with the Privacy Policy, which, among other things, serves satisfaction of the disclosure requirement towards data subjects under the GDPR.
5. If any provision of these Terms of Use or its part proves invalid, then the provisions of the Agreement will remain effective, while the Parties undertake, upon request of either Party, to replace such invalid provisions or their parts with provisions whose legal effect and economic implication to the highest extent correspond to those of the replaced provisions or their parts.
6. The governing law for the liabilities resulting from the Agreement and the Terms of Use is Polish law. The Parties will make every effort so that any dispute resulting from or related to the Agreement be settled in an amicable manner. If the Parties are not able to settle a dispute amicably within one month, then such dispute will be referred for final settlement to the common court with jurisdiction over the registered office of the Service Provider.

The Terms of Use come into effect on 15th October, 2025.